Terms e conditions

Exchanges

Your Olivia arrived and are not your number? No problem! Send us an email to oliviajeanslisbon@gmail.com requesting a change of size and we will handle everything! As soon as possible, Olivia will arrive at your door perfect for you!

Exchange conditions:
– We only accept exchanges once per product;
– The piece must be in perfect condition, showing no use;
– You have a period of 15 working days (after receipt) to make exchanges;
– We do not accept returns.

Sales Policy

About the order/payment:
Which payment methods are available?
Bank transfer and postage charge (this option adds €5).
What is the cost of shipping?
Free for Portugal. 10€ for the rest of Europe.
How is Olivia shipped?
The delivery is done through CTT Expresso by registered mail.
How long does it take for my order to be shipped?
If the selected Olivia are in stock, the maximum shipping period is 3 working days.
To which countries do you ship Olivia?
All Europe.

About exchanges/returns:
Do you accept exchanges?
Yes, you can exchange your Olivia within a maximum of 15 working days after receipt. They have to be in perfect condition and in the original packaging. We only make exchanges once per product.
Do you accept returns?
No, we do not accept returns.

Shipping

To Portugal – free!
To the rest of Europe – 10€